Surveillance and Tracking Services

In the right hands, surveillance and tracking can be used to improve productivity and reduce costs. But in the wrong hands, it can erode trust and damage company culture.


Surveillance is a broad term and can encompass many different types of monitoring. The simplest form is when a human guard observes an area or person.

Live Video Monitoring

Real time video monitoring services can be used to monitor property or businesses, such as car dealerships, warehouses, construction job sites and retail locations. Unlike passive surveillance systems, which provide video evidence after a crime is committed, live monitoring can alert security professionals to the problem in real time so they can take action to stop it before it occurs. This also allows them to give police specific details about the event, which can increase the urgency of the response.

With remote video monitoring, a business or property owner can access footage from their computer or mobile device, even while they’re away from the site. Depending on the provider, they can also record and save data to be accessed later. Most video monitoring solutions have speakers, lights and other tools to deter criminals and make them feel uncomfortable. They can also include a two-way audio feature so that security can communicate with individuals on-site.

Another benefit of live video monitoring is that it can help reduce false alarms. This is a problem that often plagues surveillance systems, but with a trained professional watching, they’ll be able to determine whether or not an alarm has been triggered due to weather conditions, animal activity or another unforeseen reason. This can save money on false alarm fines and ensure that police respond quickly to the real issue.

Smart People Tracking

Smart People Tracking is a service that uses the power of AI to improve the performance of video surveillance analytics. This enables you to track specific individuals with more accuracy and speed than previous approaches. It also helps you to improve the detection of abnormal events and enables security personnel to take rapid responses.

The core of this technology is a deep learning-powered recognition engine that offers advanced accuracy in people tracking compared to traditional rule-based designs, especially for PTZ and speed dome cameras. The engine is designed to be light-weight and is compatible with a range of hardware platforms.

Combined with other intelligent surveillance technologies, such as facial recognition and theft detection, the solution is able to detect and respond quickly to a variety of real-time events. Face recognition enables the identification and tracking of individuals, whilst theft detection can trigger alarm systems to help prevent or mitigate theft. And visitors in/out detection can ensure accurate monitoring of staff and customers entering and exiting premises.

Using the power of artificial intelligence, the smart tracking solution is able to monitor the behaviour and movements of multiple residents simultaneously, providing insights into their daily lives. This provides a valuable resource to councils looking to identify the best locations for retail stores, schools seeking to address congestion problems and businesses trying to improve their productivity.

Fully Managed Video Surveillance Systems

The ability to remotely monitor security cameras is a powerful tool that can help property owners protect their properties from vandalism, theft, and other criminal activity. But in order to maximize its effectiveness, video surveillance systems need a secure place to store and manage the data they collect.

Traditional solutions are often limited by the amount of storage space they offer, which can quickly fill up without a way to offload the data. But with a managed cloud storage solution, property owners can enjoy scalable storage that eliminates the need for expensive hardware investments.

Cloud, AI, and other buzzwords have been used so loosely in recent years that it’s challenging to discern between the companies that truly use them. That’s especially true when it comes to security services.

While signs and locks are a great start, surveillance is the best way to deter crime. Video surveillance technology can stop burglaries before they happen, make stealing items in the parking lot less likely, and give law enforcement better evidence to prosecute criminals.

A fully managed security system can reduce the cost of installation and hardware and include remote monitoring, management alerts, and cyber security. It can also feature advanced capabilities like face detection, license plate recognition, and audio to enhance the security of a facility. This type of system can be hosted in the cloud (VSaaS), on-premise, or a hybrid of both.

Video Analytics

Video analytics is a set of computer algorithms that automatically extract, interpret and understand data from digitized video streams to detect anomalies or suspicious activity. It includes features like facial recognition, vehicle counting, and heat mapping. By analyzing the video streams, they can identify objects or people and send an alert to authorised security personnel, which reduces staffing costs and human error.

Video security analytics can help to improve workplace productivity by providing insights into employee activity, and detecting potential hazards in processes or safety risks. The data collected also enables businesses to optimize their customer experience by identifying consumer behaviors and preferences, and tailoring offerings to them.

These analytics can be integrated with surveillance cameras and systems in two ways – on-server (server-based content analysis) or on-device (edge-based). For end-users with existing CCTV or network video recorders, server-based analytics may be more cost-effective. However, for larger sites with complex security and operations requirements, it may be preferable to use a combination of both server-based video analytics and cameras with onboard functionality – which is why using an open VMS platform that supports third-party integrations is essential.